Privacy Policy

1. Introduction

AccuSeat LLC ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our seat viewing platform.

By using AccuSeat, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide, including:

• Account Information: Name, email address, phone number, company/venue affiliation
• Contact Information: Phone numbers provided for SMS seat sharing
• Profile Data: User preferences, assigned venues, role (admin/rep)

2.2 Usage Data

We automatically collect certain information when you visit or use our Service:

• Device Information: IP address, browser type, operating system
• Usage Patterns: Pages viewed, seat views, link clicks, time spent
• SMS Interactions: Message delivery status, link opens via text
• 360° Viewer Data: Pan/tap interactions for improving user experience

2.3 Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

3. How We Use Your Information

We use the information we collect for various purposes:

• Provide and Maintain Service: Process seat sharing, manage accounts
• SMS Communications: Send seat view links and follow-up messages
• Analytics: Understand usage patterns and improve the platform
• Customer Support: Respond to inquiries and troubleshoot issues
• Security: Detect and prevent fraud, abuse, and technical issues
• Legal Compliance: Comply with applicable laws and regulations

4. SMS and Messaging

Message Retention: We retain records of sent messages for delivery tracking and compliance purposes. Message content is stored for up to 90 days.

Opt-Out: You can stop receiving messages at any time by replying STOP to any text message. Reply START to resubscribe.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information in the following situations:

• Service Providers: Twilio (SMS delivery), Supabase (data hosting), Vercel (hosting)
• Venue Partners: Seat view data is shared with the venue you are inquiring about
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption in transit (TLS/SSL) and at rest
• Secure authentication via Supabase Auth
• Regular security assessments and updates
• Access controls and role-based permissions
• Row Level Security (RLS) on database tables

7. Your Data Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw SMS consent at any time

To exercise these rights, contact us at privacy@accuseat.com.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy. Account data is retained while your account is active. Analytics data may be retained in aggregated form indefinitely. You can request deletion of your account and associated data at any time.

9. Children's Privacy

Our Service is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Third-Party Services

Our Service integrates with third-party services:

• Twilio: SMS/MMS delivery. Subject to Twilio's Privacy Policy
• Supabase: Database and authentication. Subject to Supabase's Privacy Policy
• Vercel: Hosting infrastructure. Subject to Vercel's Privacy Policy

11. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice via email or prominent banner.

12. Contact Us

13. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). These include the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. AccuSeat does not sell personal information.

14. GDPR Compliance (EU Residents)

If you are located in the European Union, you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, and data portability. We process personal data based on consent (for SMS), contract performance (for account services), and legitimate interests (for analytics and security).